Managing to the New Expense Paradigm: Doing More With Less

Date held: May 20, 2009
Duration: One Hour

In today's turbulent times, banks are under tremendous pressure to balance cost efficiency and growth. In this environment, how can banks continue to invest in resources and infrastructure in a cost effective manner, while continuing to deliver a superior customer experience?

Join us for a complimentary web seminar with industry experts who have been helping banks address these priorities in a structured approach.

This session will cover:

  • How to optimize infrastructure investment: generate a compelling ROI through converged communications; determine the optimal investment made in the branch versus centralization of core infrastructure and applications into the data center.
  • How to determine the right collaboration approach: understand how Unified Communications can help internal productivity and external customer interaction.
  • How to balance channel investments: determine the balance between full service and self service channels; understand the evolving role of the Contact Center in true multi-channel integration; open new revenue streams and geographic penetration


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