Join Stessa Cohen, a prominent Gartner Analyst and industry thought leader, as she kick starts 2009 with her thoughts on bank and customer relationships given the current economic situation. She will share invaluable insight on how to develop an integrated approach to driving customer retention.
To truly meet the needs of the modern banking customer, banks must do more than simply provide multi-siloed, disconnected, inconsistent channels. Faced with competitive demands to cut costs, while maintaining high levels of customer satisfaction, banks must integrate disconnected touchpoints and channels to enhance the customer experience and profitability.
Jeff Morris, Senior Director of Solutions at Actuate, will show how you can leverage Open Source and Business Intelligence Reporting Tools (BIRT) technology to create a single, comprehensive infrastructure, while reducing development costs and time-to-market.
In this web seminar, learn from Gartner and Actuate how rich information technology creates business value through compelling customer experiences. Topics include:
- The business drivers behind multi-channel service and how it positively impacts ROI
- How to identify key indicators for enhancing customer experience and how they impact the bottom line
- Align technologies to support revenue goals
Gain visibility into the customer experience and adapt to customer requirements real-time
