How to Drive Growth Through Superior Customer Service Enabled by Multi-Channel Transformation
Available On-Demand Duration: One Hour
Events in the worldwide financial markets over the past year have created even greater urgency for banks to shore up revenues and cut costs while finding ways to grow quickly. Key to achieving those objectives is the ability to build your business around retaining existing customers and attracting new customers, keeping them satisfied and inspiring loyalty. Multi-channel Transformation can help you to improve the customer experience, to turn customers into advocates all while reducing costs. Learn how Unified Communications technology can better integrate your branches, web channel, contact centers and ATMs and kiosks and help your customer facing employees be more productive and responsive to serve customers more efficiently and effectively.
Join American Banker, TowerGroup, Avaya and IBM for a one-hour Web Seminar to learn how branch banks can gain the edge by conducting business anytime, anywhere, using multiple types of devices and multiple forms of communication.
Speaking panel:
Kathleen Khirallah, Managing Director and Practice Leader, TowerGroup's Banking practice
Sunny Banerjea, Global Solutions Executive for the IBM Banking Industry
Tony Kleckner, Director & Financial Services Practice Leader, Avaya
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