SourceMedia Banking Group and Actuate Present a Complimentary Web Seminar:

Implementing Key Performance Indicators for Retail Banking


Date held: May 21, 2008
Duration: One Hour

Featured Speakers:

  • Kathleen Khirallah, Managing Director Banking Practice, TowerGroup
  • Richard Stark, Director of Solutions, Actuate

Retail banks are being confronted by increased competition and customer expectations. New providers are entering the market and customers have high expectations for services and more accurate information; yet, these same demanding new customers have less loyalty to their financial institution. These changing customer preferences are forcing banks to operate much more efficiently to remain competitive.

Join Kathleen Khirallah, Managing Director Banking Practice at TowerGroup, and Richard Stark, Director of Solutions at Actuate, for a web conference on top trends in retail banking. Kathleen and Richard will examine key business requirements and how you can deliver performance workplace applications to drive corporate performance and customer retention.

Tune in and learn how to:

  • Respond more rapidly to changing customer needs
  • Actively monitor key performance indicators
  • Enhance enterprise-wide operational efficiency
  • Drive accountability across the enterprise to increase profitability

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