Global banks and card issuers are finding that too often the efficiency and success of their Collections groups relies on the relative skills and experience of the individual representative. The result - recovery is low, slow and costly as representatives manually complete the process; losses are higher than necessary because opportunities for customer-specific treatments and customer retention are missed.

This informative web seminar will demonstrate how you can turn these potentially damaging customer experiences into retention opportunities while reducing your overall operational costs. Customer-focused collections processes produce higher customer retention where appropriate and greater recoveries with the right customer right treatment focus.

Web seminar attendees will be able to:

• Learn how you can turn the Collections process into a customer retention opportunity.
• Find out how you can use decision management to predict the best possible collections treatment for each customer.
• Discover how you can reduce losses and write-offs with an end-to-end case management solution.

Register now to learn how your business can increase customer profitability through the collections process.

Featured Speakers:

• Robert Fite – Vice President of Collections Solutions, LexisNexis
• Rob Walker, Ph.D. – Vice President of Decisioning Solutions, Chordiant Software
• Phil DeKemper – Vice President of Collections, Chordiant Software

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